The Returnable are subject to the below conditions:-- If the product that you have received is damaged, is qualify for Return.
- If the product that you have received is expired, is qualify for Return.
- Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice.
- The product must be in the same condition that you receive it and undamaged in any way
- If any wrong order of product is placed by Tulsi Medical, is qualify for Return.
- Batch number of the product being returned should match as mentioned on the invoice.
The Non-Returnable are subject to the below conditions:-
- If any wrong order of product is placed by custmer, is not qualify for Return.
- Return requests arising due to change in prescription do not qualify for Return.
- Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
- Multiple orders placed for same product at the same address.
- Bulk quantity of the same product ordered.
- Invalid address given in order details.
- Any malpractice used to place the order.
Some non- returnable products are mentioned below:
Baby Care - Bottle Nipples, Diapers.
Food and Nutrition - Health Drinks, Health Supplements.
Sexual Wellness - Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits.
Temperature Controlled and Speciality Medicines - Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.
RETURN PROCESS:
- Tulsi Medical customer care team will verify the claim made by the customer within 24 hours from the time of receipt of complaint.
- Once the claim is verified as genuine and reasonable, Tulsi Medical will initiate the collection of product(s) to be returned.
- If the claim is not verified as genuine and reasonable, Tulsi Medical reserves the right to cancel the Return request
- The customer will be required to pack the product(s) in original manufacturer’s packaging.
- Refund will be completed within 24 hours days from date of reverse pick up (if required).